Privacy Policy —
555rr1 Online Casino Bangladesh

1 Introduction

This Privacy Policy ("Policy") describes how 555rr1 (referred to as "we", "us", "our", or "the Platform") collects, uses, stores, and protects the personal information of players who register accounts and use the services available at 555rr1.vip. The 555rr1 platform provides online sports betting, live casino games, slot games, card games, and related gaming entertainment services to players located in Bangladesh.

By registering an account with 555rr1 or by continuing to use the platform after this Policy has been made available, you acknowledge that you have read and understood this Policy and you consent to the collection and processing of your personal data as described herein. This Policy must be read together with our Terms & Conditions, which govern your use of the platform more broadly.

If you do not agree with any part of this Privacy Policy, you should discontinue your use of the 555rr1 platform and may contact us to request the closure of your account and deletion of your data, subject to any legal retention obligations that apply.

2 Data We Collect

2.1 Information You Provide Directly

When you register an account, verify your identity, or contact our support team, you provide us with personal information. This includes:

• Identity data: Full legal name, date of birth, gender, and national identification number or passport number (for KYC verification).
• Contact data: Email address, mobile phone number, and residential address in Bangladesh (including city, district, and postal code).
• Financial data: Mobile money account numbers (bKash, Nagad, Rocket, Upay), bank account details where applicable, transaction history, and deposit/withdrawal records denominated in BDT.
• Identity verification documents: Scanned or photographed copies of your National ID card (NID), passport, or other government-issued photo identification submitted during the KYC process.
• Communications data: Records of messages you send to our support team via email or live chat, including the content of those communications.

2.2 Information Collected Automatically

When you access the 555rr1 platform, we automatically collect certain technical and behavioural data, including:

• Device and access data: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited on the platform, time and duration of sessions, game types played, bet amounts, win/loss history, features used, and in-platform navigation patterns.
• Location data: Approximate geographic location inferred from your IP address, used to confirm compliance with our Bangladesh-focused service delivery and to detect potential fraud.
• Cookie and tracking data: Data collected via cookies and similar tracking technologies as described in Section 6 of this Policy.

2.3 Information from Third Parties

In certain circumstances, 555rr1 may receive personal data about you from third parties, including:

• Payment processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard to verify that deposits and withdrawals have been processed correctly.
• Identity verification providers: Results of automated identity and age verification checks conducted by third-party KYC service providers.
• Fraud prevention services: Risk scores and fraud flags generated by third-party anti-fraud and AML screening services.

3 How We Use Your Data

555rr1 uses your personal data for the following specific purposes:

• Account management: To create and maintain your 555rr1 player account, authenticate your identity on login, and process account-related requests such as password resets and contact detail updates.
• Service delivery: To enable you to place bets, play casino games, participate in promotions, and access all features of the 555rr1 platform.
• Payment processing: To process BDT deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, etc.) and to maintain accurate financial records of all transactions.
• Identity and age verification: To confirm that you are 18 years of age or older and that the identity you have provided is genuine, as required under our Responsible Gaming commitments.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance via email or live chat.
• Platform improvement: To analyse aggregated usage data and identify ways to improve game performance, user experience, and platform reliability for players across Bangladesh.
• Legal compliance: To comply with any applicable legal or regulatory obligations, including financial record-keeping requirements and responses to lawful requests from competent authorities.
• Responsible gaming monitoring: To monitor betting patterns and account activity for indicators of problem gambling, enabling us to apply protective measures such as deposit limits or account cooling-off periods where appropriate.

4 Legal Basis for Processing

555rr1 processes your personal data on the following legal grounds, depending on the specific purpose of processing:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted upon registration — for example, operating your account, processing deposits, and settling bets.
• Legitimate interests: Processing that serves our legitimate business interests and does not override your privacy rights — for example, fraud detection, security monitoring, and platform analytics.
• Legal obligation: Processing required to comply with applicable laws — for example, retaining financial transaction records for the minimum period mandated by financial regulations.
• Consent: Processing based on your freely given, specific consent — for example, sending you promotional offers and newsletters. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Disclosure

5.1 Third Parties We Share Data With

555rr1 does not sell your personal data to any third party. We share your data only in the following limited and controlled circumstances:

• Payment service providers: We share necessary transaction data with bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard solely to process your deposits and withdrawals.
• Identity verification providers: We share identity documents and related data with accredited KYC service providers for the purpose of verifying your identity and age.
• Fraud prevention and AML partners: We may share flagged transaction data with anti-fraud and anti-money-laundering screening services to protect the integrity of the platform.
• Game content providers: Certain game data (such as session tokens and bet records) may be shared with third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi solely to enable gameplay within their platforms embedded on 555rr1.
• IT and infrastructure providers: We use third-party cloud hosting and infrastructure providers who process data on our behalf under strict data processing agreements that prohibit independent use of your data.

5.2 Disclosure to Authorities

555rr1 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, court order, or in response to a lawful formal request. We will notify you of any such disclosure where we are legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 555rr1's business, your personal data may be transferred to the acquiring entity. In such circumstances, we will notify you in advance and ensure that your data continues to be handled in accordance with this Privacy Policy or a materially equivalent successor policy.

6 Cookies & Tracking

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 555rr1 platform. They allow the platform to recognise your device, remember your preferences, maintain your login session, and collect usage data. Cookies do not contain executable code and cannot access other data on your device.

6.2 Types of Cookies We Use

6.3 Managing Cookies

You may control or disable cookies through your browser settings. However, disabling essential cookies will impair the functionality of the 555rr1 platform, including your ability to log in and place bets. Disabling analytics cookies will not affect your core gameplay experience. Instructions for managing cookies are available in the help section of all major browsers.

7 Data Security

555rr1 employs a multi-layered security architecture to protect your personal and financial data. Our security measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and our servers.
• AES-256 encryption for all personal data stored in our databases.
• Access controls: Strict role-based access policies ensure that only authorised 555rr1 personnel can access personal data, and only to the extent necessary for their specific role.
• Intrusion detection: Continuous automated monitoring of our systems for unauthorised access attempts, anomalous traffic patterns, and potential security incidents.
• Regular security audits: Our platform infrastructure undergoes periodic internal and third-party security reviews to identify and remediate vulnerabilities.
• Staff training: All 555rr1 staff with access to personal data receive regular training on data protection obligations and security best practices.

8 Data Retention

555rr1 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. The following general retention guidelines apply:

• Active account data: Retained for the duration of your account's existence on the 555rr1 platform plus a reasonable period thereafter to handle any post-closure queries or disputes.
• Transaction and financial records: Retained for a minimum period as required by applicable financial and anti-money-laundering regulations. This typically extends to five (5) years from the date of the transaction.
• Identity verification documents: Retained for the period required by applicable regulations following the closure of your account.
• Support communications: Retained for up to two (2) years from the date of the communication, unless related to an ongoing dispute or legal matter.
• Analytics data: Retained in anonymised, aggregated form indefinitely for platform improvement purposes. No personally identifiable information is retained in analytics datasets after anonymisation.

Upon expiry of the applicable retention period, personal data is securely and permanently deleted from our active systems. Where data has been archived for legal compliance purposes, it is held in restricted-access storage and destroyed in accordance with our data disposal procedures at the end of the mandatory retention window.

9 Your Rights

As a player on the 555rr1 platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of all personal data that 555rr1 holds about you. We will provide this within 30 days of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain account details directly within your account settings.
• Right to erasure: You may request that 555rr1 delete your personal data. We will comply unless we are required to retain certain data by law or for legitimate business purposes such as fraud prevention or dispute resolution.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
• Right to object: You may object to processing based on legitimate interests where you believe your rights and freedoms override those interests. We will assess your objection and respond accordingly.

To exercise any of the above rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within five (5) business days and aim to resolve it within thirty (30) days. We may request proof of identity before processing your request to prevent unauthorised access to another person's data.

10 Children's Privacy

The 555rr1 platform is strictly intended for adults aged 18 years and over. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. If you are a parent or guardian and have reason to believe that a minor in your care has registered an account with 555rr1 or submitted personal data to us, please contact us immediately at [email protected]. Upon receiving and verifying such a report, we will promptly close the relevant account and delete all associated personal data from our systems.

555rr1 implements age verification checks as part of its registration and KYC processes specifically to prevent underage access to gambling services. For further information on our approach to protecting young people, please refer to our Responsible Gaming page.

11 Third-Party Links

The 555rr1 platform may contain references to third-party game providers and payment services. 555rr1 is not responsible for the privacy practices of any third party whose services are accessed in connection with the 555rr1 platform. Each third-party provider operates under its own privacy policy, which you should review independently. 555rr1 has no control over and accepts no liability for the data handling practices of Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, or any payment processor, beyond ensuring that our data sharing agreements with them require adequate data protection standards.

12 Changes to This Policy

555rr1 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or service features. When we make material changes to this Policy, we will update the effective date shown at the top of this page and, where practicable, notify registered players via a platform notification or email.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the 555rr1 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you should discontinue use and may request account closure.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 555rr1 holds about you, please contact our support team. We are available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Enquiry"
• Live Chat: Available on all pages of the 555rr1 platform via the help icon.
• Response Target: We aim to acknowledge all privacy-related enquiries within five (5) business days and resolve them within thirty (30) days.